About the role

  • Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
  • Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
  • Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues
  • Manage and optimize Oracle CX Field Service Cloud business processes and interaction with Oracle CX CRM Cloud, and ERP (Oracle EBS)
  • Provide frontline support and training for end users in the Services function
  • Drive adoption of new tools and digital capabilities in the field and back office
  • Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
  • Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
  • Ensure data quality and alignment across systems (Oracle EBS, CX Field Service, and internal data lakes/platforms)
  • Work closely with developers and system integrators to test and validate enhancements and system changes
  • Lead or support projects focused on digitizing and improving field service workflows
  • Document system processes, configurations, and best practices
  • Identify automation and integration opportunities between platforms to streamline operations

Requirements

  • Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience)
  • 3–5+ years of experience as a Business Analyst or similar role in IT or Services Operations
  • Hands-on experience with Oracle EBS R12, particularly in Order Management and Inventory modules
  • Working knowledge of Oracle CX Field Service Cloud - configuration, dispatching, mobile workflows, etc.
  • Strong SQL skills and experience working with BI/analytics platforms (Qlik, Palantir, PowerBI)
  • Strong analytical, documentation, and communication skills
  • Ability to work independently and manage multiple priorities in a fast-paced environment

Benefits

  • Health insurance (medical, dental, vision, Rx)
  • Life insurance
  • Accidental death & dismemberment (AD&D)
  • Short-term and long-term disability
  • Extended leave options
  • Paid time off
  • Company holidays
  • 401k matching
  • Employee stock purchase plan
  • Legal assistance
  • Wellness programs
  • Tuition reimbursement
  • Discount programs

Job title

IT Business Analyst

Job type

Experience level

Mid levelSenior

Salary

$77,000 - $92,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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