Business Analyst modernizing distribution processes at CBC/Radio - Canada. Collaborating with stakeholders to implement innovative solutions and improve operational efficiency.
About the role
- IT Business Analyst at Terex optimizing service operations with Oracle EBS and CX platforms. Collaborating with stakeholders to drive operational excellence and deliver impactful solutions.
Responsibilities
- Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
- Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
- Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues
- Manage and optimize Oracle CX Field Service Cloud business processes and interaction with Oracle CX CRM Cloud, and ERP (Oracle EBS)
- Provide frontline support and training for end users in the Services function
- Drive adoption of new tools and digital capabilities in the field and back office
- Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
- Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
- Ensure data quality and alignment across systems (Oracle EBS, CX Field Service, and internal data lakes/platforms)
- Work closely with developers and system integrators to test and validate enhancements and system changes
- Lead or support projects focused on digitizing and improving field service workflows
- Document system processes, configurations, and best practices
- Identify automation and integration opportunities between platforms to streamline operations
Requirements
- Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience)
- 3–5+ years of experience as a Business Analyst or similar role in IT or Services Operations
- Hands-on experience with Oracle EBS R12, particularly in Order Management and Inventory modules
- Working knowledge of Oracle CX Field Service Cloud - configuration, dispatching, mobile workflows, etc.
- Strong SQL skills and experience working with BI/analytics platforms (Qlik, Palantir, PowerBI)
- Strong analytical, documentation, and communication skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Benefits
- Health insurance (medical, dental, vision, Rx)
- Life insurance
- Accidental death & dismemberment (AD&D)
- Short-term and long-term disability
- Extended leave options
- Paid time off
- Company holidays
- 401k matching
- Employee stock purchase plan
- Legal assistance
- Wellness programs
- Tuition reimbursement
- Discount programs
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