Technical Sales Support role focused on winning customers and managing partnerships in semiconductor industry. Collaborating with teams globally to enhance business relationships and product offerings.
About the role
- Salesforce Solution Architect designing and delivering enterprise-scale Salesforce solutions at FIS. Requires 12+ years of experience in Salesforce ecosystems and architecture.
Responsibilities
- Lead the end-to-end solution architecture for Salesforce implementations, ensuring alignment with business goals and enterprise standards
- Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions
- Design and oversee solutions across Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, and Agentforce
- Define data architecture and integration strategies, ensuring data quality, governance, and compliance
- Design and implement integrations between Salesforce and external systems using REST/SOAP APIs, middleware (e.g., MuleSoft, Dell Boomi, Informatica), and event-driven architectures
- Provide technical leadership to developers, admins, and integration teams, ensuring best practices in design and delivery
- Oversee environment management including sandbox strategy, refresh cycles, and alignment across development, QA, UAT, and production
- Collaborate with DevOps teams to implement CI/CD pipelines using tools like Copado, Gearset, or Flosum
- Provide production support guidance for critical Salesforce issues, ensuring minimal downtime and quick resolution
- Stay current with Salesforce releases, features, and industry best practices to drive continuous improvement
- Mentor and coach technical teams, fostering a culture of innovation and excellence.
Requirements
- 12+ years of experience in Salesforce ecosystem with a focus on architecture and solution design
- Proven expertise in Agentforce, Sales Cloud, Service Cloud, Data Cloud, and Experience Cloud
- Strong background in Salesforce architecture, data modeling, and system integrations
- Hands-on experience with Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
- Extensive integration experience with REST/SOAP APIs, middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.), and event-driven architectures
- Experience with DevOps tools (Copado, Gearset, Flosum) and Git-based version control
- Salesforce certifications: Application Architect or System Architect required; Certified Technical Architect (CTA) preferred
- Strong understanding of Agile/Scrum methodologies
- Excellent communication, leadership, and stakeholder management skills.
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
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