IT Analyst providing technical support and infrastructure maintenance for Moneycorp's operations globally. Handling user requests, device management, and ensuring IT efficiency.
Responsibilities
Respond to user requests received by the Help Desk;
Provide support for cabling activities and maintenance of networks and carrier links, installation, maintenance and support for application software, hardware repair and assembly, user account setup and internet-related issues;
Install, configure and maintain printers, scanners, servers, webcams, routers and peripherals in general, as well as operating systems (Windows), Microsoft Office, antivirus and other software;
Monitor the operation of the fixed-line telephone system (internal extensions);
Purchase equipment and installation services for the infrastructure supporting the company’s marketed systems: conduct market research, request price quotes and maintain supplier lists;
Prepare inventory of equipment, managing purchase invoices, maintenance contracts and warranty periods;
Grant network folder access based on each user’s profile;
Perform grants, updates, locks and deletions of user access based on requests received by the Help Desk;
Perform backups of existing systems, managing archiving to safeguard the company’s data and information;
Periodically change passwords for access to the internal system;
Provide support for mobile lines and smartphones.
Requirements
Bachelor’s degree completed or in progress in Systems Analysis, Computer Science, Computer Engineering, Data Processing Technology, Computer Networks or related fields
Windows Server with Active Directory
Basic Linux
PC assembly
Printer maintenance and structured Ethernet cabling
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