Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
TI
Hybrid Intern, Sales and Customer Experience
Posted 3 months ago
About the role
- Sales and Customer Experience Intern at Smartpress, assisting customers through phone, email, and chat. Learning to provide high-quality product and service in a fast-paced environment.
Responsibilities
- assist customers via phone, email, and chat
- manage a high volume of communications
- identify customer needs
- provide accurate information about products, services, and policies
- help support sample requests, order adjustments, and shipping resolutions
- maintain a warm, friendly, and professional tone with every customer interaction
- prepare for customer calls, emails, and chat inquiries through continuous learning of products, processes, and policies
- investigate, review, and respond to customer complaints and shipping issues
- perform additional projects and tasks as assigned by management.
Requirements
- pursuing a degree in Print, Business Administration, Public Relations, Retail, or Sales Management (or a related field)
- 1–2 years of customer service experience or other relevant work experience
- passionate about helping others and thrive in a customer-focused environment
- strong communication skills—both verbal and written
- possess a can-do attitude and go above and beyond to satisfy customers
- detail-oriented and able to handle multiple responsibilities while maintaining quality and accuracy
- demonstrate professionalism, patience, and empathy in every customer interaction
- work effectively within a team environment, while also managing individual tasks
- learn quickly and adapt to evolving products, processes, and technologies
- use sound judgment to determine the best resolution for each situation
- exhibit strong organizational and time-management skills in a fast-moving setting
- be proactive in identifying opportunities to improve the customer experience.
Benefits
- Paid internship
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