Technical Customer Service Representative focusing on quickly responding to customer parts requests for fire apparatus while collaborating with various teams for parts sales.
TI
Hybrid Intern, Sales and Customer Experience
Posted 2 months ago
About the role
- Sales and Customer Experience Intern at Smartpress, assisting customers through phone, email, and chat. Learning to provide high-quality product and service in a fast-paced environment.
Responsibilities
- assist customers via phone, email, and chat
- manage a high volume of communications
- identify customer needs
- provide accurate information about products, services, and policies
- help support sample requests, order adjustments, and shipping resolutions
- maintain a warm, friendly, and professional tone with every customer interaction
- prepare for customer calls, emails, and chat inquiries through continuous learning of products, processes, and policies
- investigate, review, and respond to customer complaints and shipping issues
- perform additional projects and tasks as assigned by management.
Requirements
- pursuing a degree in Print, Business Administration, Public Relations, Retail, or Sales Management (or a related field)
- 1–2 years of customer service experience or other relevant work experience
- passionate about helping others and thrive in a customer-focused environment
- strong communication skills—both verbal and written
- possess a can-do attitude and go above and beyond to satisfy customers
- detail-oriented and able to handle multiple responsibilities while maintaining quality and accuracy
- demonstrate professionalism, patience, and empathy in every customer interaction
- work effectively within a team environment, while also managing individual tasks
- learn quickly and adapt to evolving products, processes, and technologies
- use sound judgment to determine the best resolution for each situation
- exhibit strong organizational and time-management skills in a fast-moving setting
- be proactive in identifying opportunities to improve the customer experience.
Benefits
- Paid internship
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