Hybrid Inside Sales Support

at Centorrino Technologies

• Job title: Inside Sales Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Coburg, Australia

About the role

• Inside Sales Support role providing pre-sales and administrative support for the Sales team at Centorrino Technologies. Collaborating with internal teams and clients to ensure smooth operations and enhance customer experience.

Responsibilities

• **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!**
• At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Inside Sales Support** to join our Operations team in **Melbourne or Canberra.**
• The Inside Sales Support team member is responsible for ensuring the smooth operation of the Sales team by providing both pre-sales and administrative support. This role enables the team to focus on client engagement and revenue growth by managing internal sales processes, maintaining accurate sales data, preparing professional quotations, and supporting the overall efficiency of the sales function. Act as a key liaison between internal teams, clients, and vendors to ensure timely, accurate, and high-quality delivery of sales support services.

Requirements

• **What you'll do:**
• Provide day-to-day sales and administrative support to the Business Development and Customer Success teams, ensuring accurate client data, clear communication, and smooth operations.
• Communicate with customers via email and phone, and attend sales meetings with representatives as required to support client engagement and follow-up.
• Prepare and manage professional, accurate, and competitive sales quotations, maintaining records, tracking progress, and ensuring timely follow-ups.
• Utilise ConnectWise and other internal systems to manage daily tasks, prioritise workloads, and maintain accurate opportunity, quotation, and distributor information.
• Build and maintain strong relationships with distributors and vendors to optimise pricing, product knowledge, and available discounts, and collaborate to resolve issues or clarify product specifications.
• Stay informed on market trends, pricing updates, and vendor promotions to support informed decision-making and sales opportunities.
• Collaborate with internal teams to coordinate deliverables, ensure smooth project handovers, and achieve successful outcomes for customers.
• Contribute to continuous improvement by maintaining current documentation, identifying process efficiencies, and supporting ad-hoc projects that enhance performance and growth.
• **What you'll bring:**
• A passion for providing exceptional customer service, demonstrated through your ability to engage with external stakeholders, providing confidence and assurance in CT’s solutions and capabilities.
• Strong knowledge of IT products, solutions, and vendor offerings.
• A keen interest in technology and a strong desire to grow your understanding and expertise in the products and solutions we provide. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Existing technical expertise is favourable.
• A positive attitude and can-do mindset, fostering a one-team-one-dream mindset.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Exceptional problem-solving skills, with the ability to leverage CT and Vendor resources to create and engineer effective solutions.

Benefits

• **Why You'll Love Working Here:**
• **Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:**
• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
• CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
• *Note: A valid *Vulnerable People /* Working with Children Check (WWCC) and Police Check are required.*