FU
FullStoryAccount Executive – Strategic
Account Executive responsible for business development in Strategic Enterprise sector for Fullstory. Engaging clients and driving new business opportunities while managing existing accounts.
About the role
- Serve as the primary point of contact for key accounts within the assigned region, ensuring consistent communication and relationship management.
- Coordinate, qualify, and manage incoming leads to drive regional growth.
- Develop sales opportunities by prospecting, researching, and identifying potential new accounts to achieve revenue goals.
- Maintain and update CRM data, including leads, opportunities, sales campaigns, and customer follow-ups.
- Collaborate with internal teams to support the deployment of targeted sales campaigns.
- Support volume pricing requests and ensure timely responses to customer needs.
- Communicate Thorlabs’ services, brand identity, and tailored solutions effectively.
- Promote and manage the New Lab Program by qualifying leads and supporting onboarding of new accounts.
- Enhance customer experience and provide E-Procurement solutions.
- Collaborate with the sales admin team to support quotes and order escalations.
- Travel to university campuses and government labs for customer visits and relationship development as needed.
- Rely heavily on data integrity in Thorlabs CRM platform.
- Manage assigned customer accounts within region and follow up on new business opportunities through proactive prospecting to achieve revenue goals.
Requirements
- 3+ years in similar role with customer service, inside sales, account management and/or project management experience.
- B.S. required, preferably in business or marketing
- Excellent attention to detail.
- Excellent communication and collaboration skills.
- Intermediate MS Office proficiency: especially Outlook and Excel; Expert proficiency in Excel, ERP/MRP systems or CRM is highly desirable.
- Able to learn new technologies, new applications, and new developed products.
- Ability to fluently write and speak English.
- Compliance with International Traffic in Arms Regulations (ITAR).
- Up to 10% travel to visit other sites and attend tradeshows.
Benefits
- Thorlabs offers a complete benefits package that includes medical, dental and vision insurance.
- Company paid life insurance.
- A generous PTO package.
- A 401(k) plan.
- Tuition reimbursement.
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