Technical Customer Support in the energy sector for a leading call center. Providing support and solutions in technical issues while working with a dynamic team.
Responsibilities
- Build a strong connection with customers and stay in touch via phone or F2F meeting to discuss and sell service agreements (contract expiration, assets coming out of warranty)
- Identify, create, and maintain opportunities in SFDC for service agreements using the opportunity dashboard and attach rate dashboard for equipment coming out of manufacturer warranty, expiring contracts, time & material activities, point of sale
- Be an active member of the Western Europe sales organization by sharing pro-actively the service opportunities during recurring virtual or F2F meetings, creating action plan together with the District Sales Managers and Sales representatives, attending local events and meetings
- Consultation and support for field sales representative to explore the best solution for selling service agreement at point of sales and for all financial deals
- Support country sales team with service-related tender questions and to respond to tenders with the appropriate type of service agreement in a timely manner
- Provide accurate service forecast to the leadership team and national and district sales managers
- Connect with Inside Sales colleagues in other markets to share best practices
Requirements
- Bachelor’s or master’s degree
- Fluency in English, Dutch and French
- Ability to prioritize and to respond in a timely manner to questions from internal and external customers
- Flexibility, adaptability, accuracy and strong analytical skills
- Strong verbal communication skills
Benefits
- Competitive Salary
- Flexible Benefits Package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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