Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Technical Support Engineer providing level 1 and 2 support for network and security issues at Stefanini. Collaborating with IT teams and managing FortiGate and FortiManager devices.
Responsibilities
- Proporcionar soporte técnico de nivel 1 y 2 para resolver problemas relacionados con la red y la seguridad.
- Monitorear y gestionar dispositivos FortiGate y FortiManager, asegurando un funcionamiento óptimo.
- Diagnosticar y solucionar problemas de conectividad, configuración de firewall y VPN.
- Realizar análisis de tráfico y generar informes sobre el rendimiento de la red.
- Colaborar con equipos de IT para implementar mejoras en la infraestructura y políticas de seguridad.
- Mantener documentación actualizada de incidentes y procedimientos de resolución.
Requirements
- Título en Ingeniería en Sistemas, Redes o campo relacionado.
- Experiencia en soporte técnico en redes, preferiblemente con FortiGate y FortiManager.
- Conocimientos en protocolos de red (TCP/IP, DNS, DHCP, etc.) y comandos de diagnóstico.
- Certificaciones en seguridad de red (como Fortinet NSE) son altamente valoradas.
- Excelentes habilidades de comunicación y atención al cliente.
- Capacidad para trabajar bajo presión y manejar múltiples tareas.
- Proactivo y orientado a la resolución de problemas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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