Technician providing IT support for users and maintenance in an inclusive service company specializing in durable jobs for individuals with disabilities. Involves various IT tasks and user assistance.
About the role
- Technical Support Engineer providing level 1 and 2 network support in El Salvador. Collaborating with IT teams on network performance and security improvements.
Responsibilities
- Proporcionar soporte técnico de nivel 1 y 2 para resolver problemas relacionados con la red y la seguridad.
- Monitorear y gestionar dispositivos FortiGate y FortiManager, asegurando un funcionamiento óptimo.
- Diagnosticar y solucionar problemas de conectividad, configuración de firewall y VPN.
- Realizar análisis de tráfico y generar informes sobre el rendimiento de la red.
- Colaborar con equipos de IT para implementar mejoras en la infraestructura y políticas de seguridad.
- Mantener documentación actualizada de incidentes y procedimientos de resolución.
Requirements
- Título en Ingeniería en Sistemas, Redes o campo relacionado.
- Experiencia en soporte técnico en redes, preferiblemente con FortiGate y FortiManager.
- Conocimientos en protocolos de red (TCP/IP, DNS, DHCP, etc.) y comandos de diagnóstico.
- Certificaciones en seguridad de red (como Fortinet NSE) son altamente valoradas.
- Excelentes habilidades de comunicación y atención al cliente.
- Capacidad para trabajar bajo presión y manejar múltiples tareas.
- Proactivo y orientado a la resolución de problemas.
Benefits
- Salud y seguridad
- Capacitación continua
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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