Senior Manager, Employer Health Strategy at Manulife developing health strategies through data analysis and client partnership. Drive insights from health data into strategic recommendations and actionable plans.
About the role
- Incident Manager coordinating incident response and enhancing platform stability for fintech Satispay. Leading post-mortems and refining incident management processes in a collaborative environment.
Responsibilities
- Lead and Orchestrate Incident Response: Take command during critical events from initial detection through to remediation.
- Master Stakeholder Communication: Deliver clear, timely, and accurate updates to leadership, technical teams, and business stakeholders.
- Drive Continuous Improvement through Post-Mortems: Lead blameless post-incident reviews to uncover deep-seated root causes.
- Proactively Enhance Platform Stability: Analyze monitoring data, identify trends and potential weaknesses.
- Evolve Our Incident Management Framework: Refine and improve our incident management processes, tooling, and documentation to scale with our rapid growth.
Requirements
- 3-5+ years of dedicated experience in Incident Management, Site Reliability Engineering (SRE), or a similar technical operations role, preferably within a high-growth tech or FinTech environment.
- You are comfortable in technical discussions about cloud infrastructure (we’re on AWS), microservices architecture, and CI/CD pipelines.
- You have hands-on experience with monitoring, logging, and observability tools (e.g., Splunk, Datadog, Grafana, Prometheus) and use data to guide your analysis and decision-making.
- You have a proven ability to direct technical teams during a crisis, brief executives concisely, and write clear, factual documentation.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Health Coverage
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Flexible Benefit budget
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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