Hybrid Implementation Manager

at KNAPP North America

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Kennesaw, United States

About the role

• Manager in implementation management at KNAPP ensuring successful project execution. Leading project initiatives and collaborating with teams to enhance operational efficiency.

Responsibilities

• The Manager Implementation Management plays a pivotal role in leading and ensuring the successful execution of projects within assigned programs.
• This involves strategic planning, adherence to organizational objectives, and continuous improvement.
• The role demands a hands-on approach to lead project implementation directly, when necessary, with a focus on achieving excellence in project quality, timelines, and budget management.
• Essential Functions and Responsibilities : Strategize, implement, and maintain implementation management initiatives that adhere to organizational objectives
• Develop and execute project assessment protocols for continuous improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Support and oversee projects assigned to direct reports to ensure milestones are achieved
• Assist direct reports in their review of project controls specifications, network design documents, and internal / external test plans (acceptance test plan)
• Conduct reviews of project scope, focusing on layout, flow control, and implementation strategies in collaboration with technical departments
• Support direct reports in managing third party vendor relationships and agreements for equipment affecting commissioning of assigned projects
• Participate in projects or program's steering committee and change advisory board to effectively guide project decisions and changes
• Collaborate closely with Project and Site Management to ensure success of project
• Responsible for overall successful implementation and ramp-up of assigned projects and/or programs with main focus on commissioning, testing and ramp up milestones (Go-Live in particular).
• Maintain constant alignment with the customer service department to ensure proper change management and support the handover process between commissioning and customer service.
• Budget & Performance Analytics Oversee field Project Implementation Management cost center, ensuring fiscal responsibility and strategic cost management
• Identify cost-saving opportunities and implement cost-effective strategies
• Develop and track key performance indicators (KPIs) to monitor the departments’ success.
• Supervisor tasks: Facilitate and lead team meetings
• Review, check, and approve hours of direct reports
• Provide regular performance feedback and conduct annual performance review assessments.
• Assist in the onboarding, training, and development of new Implementation Managers
• Manage resource planning, including task and project assignments of direct reports

Requirements

• B.S. in Industrial Engineering, Computer Science, or equivalent work experience
• 5+ years’ experience with implementation of projects throughout the entirety of the project’s life cycle
• Advanced knowledge of KNAPP processes, products, and solutions
• Advanced knowledge of KNAPP’s company structure and organization
• Demonstrated experience in realization of KNAPP projects
• Advanced knowledge of project management and of tools being used for project management
• Advanced knowledge of computer systems and Windows operating system
• Travel required, up to 50% domestic and international
• Passport or ability to obtain passport
• Authorized to work in the U.S.
• Professional office etiquette and customer site etiquette is required at all times
• Physical requirements: Sitting, squatting, walking, reaching out to arm’s length, climbing, reaching overhead, lifting between 50 pounds

Benefits

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering