IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Implementation Consultant leading integration projects for investment solutions at Morningstar. Collaborating with diverse stakeholders to deliver tailored client solutions in a hybrid work environment.
Responsibilities
- Engage with clients and pre-sales to understand needs and deliver effective, scalable solutions.
- Develop clear business requirements, specifications, and project plans, managing expectations across stakeholders.
- Lead projects to deployment, applying project management best practices and coordinating cross-functional teams.
- Partner with product and development teams to deliver high-quality solutions.
- Oversee quality assurance efforts, incorporating user feedback and driving resolutions.
- Serve as the main point of contact for client communications throughout the project lifecycle.
- Monitor and report on project status, managing scope, timelines, quality, and risk.
- Identify and mitigate project risks, ensuring timely issue resolution.
- Manage multiple concurrent workstreams effectively.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- 2–3 years of project management experience; QA or development experience a plus.
- Additional languages like French, Spanish, Italian are nice to have
- Strong client focus with excellent organizational and multitasking skills.
- Effective communicator with strong presentation skills, both written and verbal.
- Self-motivated, creative, and strategic thinker with sound problem-solving abilities.
- Technical aptitude and a quick learner; able to understand and explain systems and data flows.
- Strong analytical skills with a passion for data and product integration.
- Comfortable with ambiguity and skilled at leading through change in a collaborative environment.
- Detail-oriented with a proactive approach to risk management and stakeholder coordination.
- Collaborative mindset with the ability to build strong relationships across teams.
- Solid understanding of software development processes and methodologies.
- Familiarity with investment products, market trends, and the financial services industry.
- Knowledge of technologies such as JSON, XML, HTML, SQL, and relational databases is a plus.
Benefits
- A range of other benefits are also available to enhance flexibility as needs change
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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