Customer Service Representative providing effective service for internal and external customers at DocMagic. In - depth knowledge of products and maintaining quality service with a positive attitude.
About the role
- Customer Support Advisor managing customer inquiries for Booking. Clarifying service, payment, and technical requirements while ensuring high levels of customer service.
Responsibilities
- As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs.
- You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
- Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.
Requirements
- Icelandic: C2 level and advanced English
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments will be valued.
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
- 38,5h/week (Monday to Sunday).
- Salary: 22.249 € gross/year
- Available shift: 09:00 - 20:00h
- Temporary Contract.
- Flexible remuneration in nursery school transport if interested after probation period.
- A multicultural and international working environment
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
- Diversity, Equity & Inclusion: embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Job title
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Degree requirement
No Education Requirement
Location requirements
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