Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs.
- You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
- Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.
Requirements
- Icelandic: C2 level and advanced English
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments will be valued.
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
- 38,5h/week (Monday to Sunday).
- Salary: 22.249 € gross/year
- Available shift: 09:00 - 20:00h
- Temporary Contract.
- Flexible remuneration in nursery school transport if interested after probation period.
- A multicultural and international working environment
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
- Diversity, Equity & Inclusion: embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
BS
Border StatesCustomer Service Representative
Customer Service Representative supporting sales operations and customer inquiries at Border States Electrical Supply. Collaborating with sales and marketing to enhance service quality and efficiency.
BS
Border StatesCustomer Service Representative
Customer Service Representative enhancing customer sales and service while supporting the day - to - day operations of the team. Part of a leading electrical supply distribution company.
WA
Wing AssistantClient Success Support Specialist
Customer Support Representative assisting Customer Success Managers with administrative tasks in a remote - first company. Ensuring client inquiries are handled efficiently and maintaining operational efficiency.
AL
Air LiquideF&P, R&A Sales Support Specialist
Sales Support Specialist improving operational efficiency for the Sales team at Air Liquide. Focused on quotations, order processing, and data analysis in a dynamic environment.
EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
MI
Mohawk IndustriesCustomer Service Representative
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
MI
Mohawk IndustriesCustomer Service Warehouse Associate
Customer Service/Warehouse Associate at Mohawk Industries servicing customers and handling inventory tasks. Performing office administration duties, operating forklift equipment, and ensuring safety compliance in the warehouse environment.