HR Shared Services Specialist assisting employees with benefits and HR policies at Franklin Templeton. Supporting Talent Acquisition and handling multiple HR functions collaboratively.
Responsibilities
Assist employees in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies
Support self-service processes in Workday, offering real-time solutions
Work with Payroll and other teams to resolve employee inquiries
Maintain up-to-date knowledge of HR processes and policies
Update Shared Services documentation
Support HR functions with projects and administrative tasks
Help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation
Requirements
3-5 years in HR including providing customer service and administrative support
Bachelor’s degree or equivalent experience
Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification
Familiarity with Workday
Strong focus on data integrity and security
Problem-solving and process improvement skills
Ability to interpret data and lead corrections
Excellent listening and consulting with employees through personal and sometimes difficult circumstances
Adaptability to change
Results-driven and solutions-oriented
Exceptional time management and communication skills
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