BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
About the role
- Provide real-time 24x7 support to partners globally, aiming for first contact resolution
- Provide technical guidance and follow-up on customer questions or issues
- Provide support for desktop, laptop computers, and mobile devices
- Work through general access, connectivity, and desktop application issues
- Assign basic administration of user accounts and groups
- Manage assigned tickets, working through and tracking issues to resolution
- Record detailed information into Service Desk ticketing system
- May act as a liaison between Partners and NOC team in India
- Provide support to partner teams with high attention to detail
Requirements
- Requires basic knowledge of job procedures and tools
- Bachelor’s Degree in related field or equivalent work experience
- 1+ years of related experience
- Preferred: IT Certification (Apple, Microsoft, COMPTIA, ITIL, HDI etc.)
- Preferred: Proficiency in Active Directory
- Knowledge of Windows and Apple operating systems
- Knowledge of network and VPN basics
- Excellent English communication, written, and verbal skills
- Excellent customer service skills
- Strong team player, ability to build positive and collaborative relationships
- Strong organization, problem solving, and time management skills
- Ability to perform routine situations and procedures with moderate supervision
Benefits
- Hybrid/Remote/On-Site depending on location
- 0 – 10 % travel may be required
- ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce
- Reasonable accommodations may be made to enable qualified individuals with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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