About the role

  • Provide end-user support and troubleshoot hardware, software, and network issues.
  • Assist in analyzing and improving existing IT systems to enhance functionality and efficiency.
  • Support the implementation, integration, and testing of new systems.
  • Create documentation, user manuals, and training materials to support adoption.
  • Collaborate with stakeholders and IT teams to gather requirements and ensure smooth operations.
  • Develop reports to evaluate proposed upgrades and system performance.

Requirements

  • Experience supporting hardware, software, and network systems.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration abilities.
  • Ability to create technical documentation and user guides.
  • Experience with system implementation and troubleshooting preferred.

Job title

Help Desk Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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