Technicien de support informatique pour accompagner les utilisateurs dans un environnement digital. Assurer le dépannage, l’installation et la maintenance des équipements informatiques.
About the role
- Technical Support Analyst providing first-level support to end users at Stefanini. Resolving hardware/software issues and collaborating with IT teams to ensure customer satisfaction.
Responsibilities
- Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
- Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
- Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
- Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
- Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
- Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
- Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
- Manténgase actualizado con las últimas tendencias tecnológicas y avances en la industria.
- Ayudar con proyectos e iniciativas de TI según lo asignado.
Requirements
- Experiencia comprobada como analista de mesa de ayuda o puesto similar.
- Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
- Familiaridad con la resolución de problemas de hardware y software.
- Excelentes habilidades de comunicación y resolución de problemas.
- Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva.
- Mentalidad orientada al cliente con pasión por brindar un servicio excepcional.
- Comprensión básica de conceptos y protocolos de redes.
- Las certificaciones relevantes (p. ej., CompTIA A+, Microsoft Certified Professional) son una ventaja
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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