Head of Enterprise Architecture overseeing WaterAid’s data architecture and leading technology strategy. Ensuring scalable technology solutions aligned with business strategy and data governance.
About the role
- IT Support Specialist joining global IT Support Team to enhance infrastructure across DOF offices. Providing technical assistance and ensuring seamless IT operations in the Philippines.
Responsibilities
- Join our global IT Support Team in Manila.
- Help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations.
- Provide technical assistance to end users.
- Contribute to ongoing improvements and support regional and global projects on an ad hoc basis.
- Deliver consistent and high-quality IT support across all available channels.
- Maintain accurate records of IT assets, service requests, and inventory within the ticketing system.
- Ensure superior end-user experience through professional, responsive, and effective support.
- Share and implement best practices to continuously improve IT Support operations across DOF.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field; equivalent hands-on experience may be considered
- 1–3+ years of experience in IT support, helpdesk, or desktop support
- Working knowledge of ITIL processes and IT Service Management (ITSM)
- Experience with Windows 10/11, Microsoft Office 365, and Active Directory/MS Azure/Exchange Online
- The ability to work independently, self-organized is crucial for this role
- Familiarity with Windows Server infrastructure and basic server administration
- Solid understanding of networking (LAN/WAN), including basic troubleshooting
- Experience with Hyper-V and virtual machine management is an advantage
- Basic knowledge of firewall and router configuration
- Ability to troubleshoot PCs, printers, and common office peripherals
- Strong problem-solving skills with a proactive and customer-focused mindset
- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are a plus.
Benefits
- We offer all our employees the benefit of working in a safe and supportive environment, where all are treated with dignity and respect.
- Access to our Employee Assistance Program.
- DOF is an employer who embraces Equal Opportunity and promotes diversity in its workforce.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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