Solution Architect providing strategic and technical leadership in innovative solutions at Agile Actors. Collaborating with diverse teams and clients to shape the future of technology.
About the role
- Solutions Manager focused on healthcare solutions, collaborating closely with health systems and ministries. Overseeing implementation and developing user training while driving product adoption in rural healthcare settings.
Responsibilities
- Own and drive the product backlog, and manage configuration, testing, and deployment of products and solutions in rural health facilities and intelligence centers.
- Serve as an advocate for the primary HOS user, capturing feedback and identifying gaps in usability, workflow integration, and performance.
- Lead user training and change management efforts—ensuring frontline health workers and supervisors can adopt and use digital tools effectively.
- Actively troubleshoot and triage issues, working closely with core product and engineering teams to prioritize fixes and feature improvements.
- Collaborate cross-functionally to support data quality improvement, ensure consistent reporting, and enable value-based decision-making at all levels of the health system.
- Contribute to product documentation, internal playbooks, and user-facing materials to ensure knowledge is codified and shared.
- Support the development of value use cases by linking product features to impact metrics.
Requirements
- 5+ years of experience in health informatics, EMR systems, or digital health delivery—ideally in low-resource settings.
- Strong experience in product or implementation roles where you supported tool deployment, end-user onboarding, or process rollouts.
- Familiarity with platforms such as DHIS2, OpenMRS, CommCare, or similar.
- Demonstrated ability to synthesize user feedback into actionable product insights.
- Clear and empathetic facilitation and training skills.
- Ability to work comfortably in rural or underserved environments and to maintain tight feedback loops with distributed teams.
- Bilingual (English + French) for francophone countries.
Benefits
- This is a hybrid role with significant in-person requirements.
- Opportunities for professional development.
- Responsibilities include user training and change management.
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Tech skills
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