Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Health Plan Operations Analyst reviews and analyzes existing market operation processes for TrueCare, improving efficiency and effectiveness in the healthcare industry. Collaborates on strategic plans and operational goals.
Responsibilities
- Reviews and analyzes the effectiveness and efficiency of existing market operation processes and systems
- Participates in development of solutions to improve or further leverage these functions
- Assists with project and contract management as needed
- Collects and analyzes data in support of business case creation and realization
- Contributes to ensuring operational effectiveness by assisting in the development of strategic plans for market operations, including business, financial, and operational goals and objectives
- Assists in the review of reports and data for pattern identification, special cause variation identification, trend analysis, or other techniques; prepares and delivers summaries, recommendations, or alternatives of the analyzed information
- Develops, documents and performs testing and validation as needed
- Works with peers to achieve cross-functional capability with project execution and subject matter expertise
- Participates in the discussions of challenging the standard thinking with new ideas, approaches, and solutions which focus on process improvement and growth
Requirements
- Bachelor’s degree in Engineering, Business, Finance, Economics or related field or equivalent years of relevant work experience is required
- Minimum of one (1) year of analytical experience is required
- A minimum of three (3) years of health care operations or project management experience is preferred
- Advanced proficiency in Microsoft Office Suite to include Word, Excel, Access and PowerPoint
- Familiar with a variety of analysis concepts, practices and procedures
- Strong claims knowledge
Benefits
- Compensation is tied to performance bonuses
- Comprehensive total rewards package
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