Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Director of Operations for the Hospital Services Group at DaVita Kidney Care managing dialysis programs. Responsible for financial growth and clinical performance across multiple hospital-based teams.
Responsibilities
- You'd play as a Director of Operations for the Hospital Services Group.
- Responsible for a portfolio of 12-15 hospital-based acute dialysis programs, ~100 teammates, 6 direct reports, and a P&L of up to $50M.
- Provide strategic and tactical leadership, counsel, and direction to our Acute Dialysis Hospital Services assigned markets to ensure safe, efficient, therapeutic, and ethical patient care.
- Complete accountability for your P&L ~$50M.
- Manage financial and revenue growth, labor management, contract management and capital expenses.
- Drive operational, financial, team and clinical performance of your business through KPIs/metrics.
- Work directly with Hospital Services Administrators (HSAs) in facilities to identify and address employee and patient concerns to drive towards Regional goals and standards.
- Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential.
- Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
- Maintain existing relationships with hospital partner senior leadership including the c-suite.
- Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, and others in support of strategy and operational execution.
- Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more.
Requirements
- 5+ years’ experience as a supervisor/leader in operations with at least 2+ years of multisite experience.
- Healthcare industry background a plus.
- Bachelor’s degree, Master's Degree strongly preferred
- Strong leadership acumen; successful team management and development
- Prior P&L management experience.
- Demonstrated track record of successful fiscal and operating leadership; demonstrated financial expertise
- Experience working in a matrix organization with the ability to manage multiple priorities across various stakeholders and departments
- Demonstrated strong analytical, quantitative and logical thinking skills
- Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Work, Outlook and PowerPoint required
- Available for moderate travel (20%-50% overnight)- adjust based on travel for this role
- Full vaccination against COVID-19 or a medical/religious exemption is required.
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, and more.
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, pet insurance, and more.
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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