Lead Self-Service and Developer Experience tribe, reporting to the Senior Director of Experience and managing a team of product managers and analysts
Build and maintain the growth experimentation roadmap and strategy
Define and track key growth metrics and KPIs; conduct cohort analysis and user behaviour studies
Create data-driven hypotheses for growth experiments; design, implement, and analyse A/B tests
Analyse experiment results and share insights with stakeholders; present findings to senior leadership
Build and maintain growth models and forecasts and partner with engineering to implement and track growth features
Work with marketing to optimise acquisition channels and campaigns and collaborate with UX researchers to understand user behaviour and pain points
Mentor junior team members on growth methodologies and lead and mentor product managers and analysts
Work closely with engineering teams to balance technical debt and feature development; partner with customer success and support teams to gather user feedback
Requirements
10+ years product management experience with 3+ years specifically focused on self-service growth and optimisation products
Deep understanding of APIs, webhooks, and developer tooling
Proficiency with analytics platforms (Adobe Analytics, Tableau, Google Analytics, Mixpanel, Amplitude, etc.)
Experience with growth modeling, customer segmentation and forecasting
Knowledge of eCommerce platforms, payment processing, and billing systems
Deep experience and understanding of design and implementation of A/B tests to optimise user acquisition, activation, and retention
Experience collaborating cross functionally with marketing, engineering, and design teams to execute growth initiatives
Strong analytical and problem-solving skills with a data-driven approach
Excellent communication and presentation skills for both technical and non-technical audiences
Experience managing cross-functional teams and complex stakeholder relationships
Ability to balance short-term execution with long-term strategic thinking
Customer-obsessed mindset with experience gathering and acting on user feedback
Familiarity with CPaaS, telecommunications, or communications technology (desired)
MBA or relevant advanced degree (desired)
Experience in high-growth B2B companies (desired)
Knowledge of machine learning and AI applications in growth (desired)
Software development, programming or technical background (desired)
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