Senior Project Manager advancing AI strategies for Contact Center with Zurich in Frankfurt. Focus on developing and optimizing AI - Agents and enhancing customer experiences.
About the role
- Head of Legal Project Management driving LPM innovation and strategy at Goodwin. Collaborating across teams to deliver efficient legal solutions and enhance client engagement.
Responsibilities
- Develop and execute an LPM strategy focused on scaling, innovation, and competitive advantage.
- Position LPM as a core differentiator for the firm in client pitches, pricing, and delivery models.
- Embed design thinking, data analytics, and technology into how matters are scoped, priced, and managed.
- Pilot AI, automation, and data tools to transform how matters are planned, tracked, and reported.
- Create predictive budgeting models and real-time client dashboards for transparency and risk management.
- Champion continuous improvement via post-matter reviews, process mapping, and efficiency initiatives.
- Grow a global LPM team with the right mix of project management, data analytics, and tech skills.
- Build career frameworks and training pathways to professionalize the function.
- Foster a culture of collaboration, agility, and innovation across the team and wider firm.
- Partner with lawyers, the Pricing team, and clients to deliver matters on time, on budget, and aligned to AFAs.
- Drive commercial conversations around scope, change control, and matter profitability.
- Introduce firmwide KPIs for matter performance and financial outcomes.
- Act as the voice of innovation in client pitches and fee discussions.
- Engage partners with data-driven insights and next-gen delivery models.
- Collaborate with the Client Value team to offer integrated pricing + project management solutions.
Requirements
- 5+ years proven leadership in maturing and innovating LPM or similar functions in a law firm / in-house legal team or professional services setting.
- LPM certification a plus
- Strong commercial mindset with deep AFA and profitability experience.
- Expertise in project management, change leadership, and legal tech tools.
- Track record of driving innovation — AI pilots, automation, process redesign, predictive analytics.
- Exceptional stakeholder engagement skills at partner and client level.
- Ability to set a vision and bring others on the journey.
Benefits
- Flexible work arrangements and hybrid work schedule
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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