Hybrid Head of IT Operations and Governance

Posted last month

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About the role

  • Lead and carry out the day-to-day delivery of FILE’s IT Operations
  • Personally manage and oversee infrastructure and digital tools
  • Drive governance frameworks, cybersecurity protocols, SharePoint migration, outsourced IT consultants and compliance with data retention and protection standards
  • Ensure technology effectively supports staff and streamlines operations
  • Work with external parties, grantees, and affected communities to ensure systems are secure, inclusive, and responsive
  • Oversee SharePoint Online and Microsoft 365 platforms
  • Shape FILE’s enterprise system design and ensure platforms are integrated and future-ready
  • Monitor network, cloud, and collaboration tools and manage risks
  • Develop and enforce IT policies, cybersecurity safeguards, and data protection protocols
  • Design and manage technology for partners and communities worldwide ensuring accessibility, equity, and cultural responsiveness
  • Anticipate future needs and advise on emerging tools
  • Act as primary contact for outsourced IT services and manage vendors
  • Oversee onboarding, induction, and digital literacy initiatives
  • Maintain intranet resources, guides, and FAQs and seek feedback to improve IT services
  • Maintain documentation, conduct risk assessments, and prepare systems for audits

Requirements

  • Deep knowledge of IT Governance, risk and cyber security
  • Expertise in enterprise system architecture, integration, and cloud infrastructure
  • Microsoft 365 Ecosystem (Teams, SharePoint)
  • Vendor & Service Provider Management
  • Project & Change Management and Adaptability
  • Cross-cultural communication and ability to work in project-based environments
  • Strategic thinking and demonstrably builds trust with a diverse pool of partners
  • Collaborative, solutions-focused leadership style and stakeholder management
  • Understands principles of justice, equity, diversity and inclusion, and can apply them within their role
  • A hands-on approach which combines strategic thinking with a willingness to roll up sleeves and deliver directly
  • Right to work in the UK or the Netherlands (role advertised for candidates based in the UK and in the Netherlands)

Benefits

  • generous annual leave policy
  • private healthcare
  • enhanced maternity, paternity and shared parental leave
  • enhanced sick leave
  • flexible working remotely and also abroad
  • matching contribution to a pension scheme

Job title

Head of IT Operations and Governance

Job type

Experience level

Lead

Salary

£80,000 - £100,000 per year

Degree requirement

No Education Requirement

Location requirements

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