Lead and carry out the day-to-day delivery of FILE’s IT Operations
Personally manage and oversee infrastructure and digital tools
Drive governance frameworks, cybersecurity protocols, SharePoint migration, outsourced IT consultants and compliance with data retention and protection standards
Ensure technology effectively supports staff and streamlines operations
Work with external parties, grantees, and affected communities to ensure systems are secure, inclusive, and responsive
Oversee SharePoint Online and Microsoft 365 platforms
Shape FILE’s enterprise system design and ensure platforms are integrated and future-ready
Monitor network, cloud, and collaboration tools and manage risks
Develop and enforce IT policies, cybersecurity safeguards, and data protection protocols
Design and manage technology for partners and communities worldwide ensuring accessibility, equity, and cultural responsiveness
Anticipate future needs and advise on emerging tools
Act as primary contact for outsourced IT services and manage vendors
Oversee onboarding, induction, and digital literacy initiatives
Maintain intranet resources, guides, and FAQs and seek feedback to improve IT services
Maintain documentation, conduct risk assessments, and prepare systems for audits
Requirements
Deep knowledge of IT Governance, risk and cyber security
Expertise in enterprise system architecture, integration, and cloud infrastructure
Microsoft 365 Ecosystem (Teams, SharePoint)
Vendor & Service Provider Management
Project & Change Management and Adaptability
Cross-cultural communication and ability to work in project-based environments
Strategic thinking and demonstrably builds trust with a diverse pool of partners
Collaborative, solutions-focused leadership style and stakeholder management
Understands principles of justice, equity, diversity and inclusion, and can apply them within their role
A hands-on approach which combines strategic thinking with a willingness to roll up sleeves and deliver directly
Right to work in the UK or the Netherlands (role advertised for candidates based in the UK and in the Netherlands)
Benefits
generous annual leave policy
private healthcare
enhanced maternity, paternity and shared parental leave
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