Global Senior Manager of Learning Experience at TaskUs executing talent development strategies and improving learning experiences across multiple geographies.
Responsibilities
Lead the strategic planning and execution for the design, delivery, and evaluation of comprehensive global learning programs
Collaborate effectively with global functional stakeholders to identify and prioritize critical learning needs and skill gaps
Deliver dynamic and interactive training sessions, workshops, and learning events to diverse global audiences
Coach and develop a high-performing global team of learning experience professionals
Establish robust metrics and analytical frameworks to measure the impact and effectiveness of global learning initiatives
Requirements
5+ years of experience within the BPO industry
Strong proficiency in learning design and delivery methodologies
Proficiency in MS Office/GSuite and Learning Management Systems
Bachelor's degree in Human Resources or Organizational Development, Business Administration, or a related field (not a strict requirement)
Learning design and delivery certifications, coaching/learning/psychometric certifications will be a significant advantage
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