Functional Analyst supporting software implementation with project teams and end users. Involves requirements gathering, solution design, and testing in a hybrid model.
Responsibilities
Support the technical implementation of software product delivery by working closely with project teams and end users.
Develop a deep understanding of stakeholder requirements.
Apply industry best practices and leverage system knowledge to design optimal solutions.
Ensure that delivered solutions meet or exceed functional requirements through active involvement in requirements gathering, system analysis, solution design, and testing.
Interface with team members and stakeholders to document business needs.
Translate functional requirements into actionable technical specifications.
Support solution design and configuration in alignment with client processes.
Develop and execute functional test plans, including writing test scripts.
Support user acceptance testing (UAT), defect management, and validation.
Ensure deliverables meet contractual, compliance, and quality standards.
Requirements
Active Secret Security Clearance. Must be active to be considered for an interview.
Hands-on experience with testing applications, writing test scripts, and gathering requirements.
Exposure to ServiceNow platform functionality and configuration.
Ability to translate business needs into structured technical solutions.
Strong communication, collaboration, and documentation skills.
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