Fraud Analyst focusing on combating fraud and managing risks for loyalty redemptions. Collaborating with teams to ensure secure experiences for millions of Canadian members.
About the role
- Functional Analyst ensuring clear understanding of customer requirements and translating them into functional specifications. Collaborating with developers and stakeholders at a company specializing in content-driven solutions.
Responsibilities
- Gathering requirements: You facilitate discussions with stakeholders to capture their needs and objectives and translate these into functional specifications that the team can use as a clear foundation for development.
- Functional specifications: You help translate business requirements into detailed functional specifications (use cases, user stories, functional diagrams) and collaborate closely with architects and developers to shape the right technical solution.
- Process analysis and design: You analyse current business processes and, together with the team, design new and more efficient workflows.
- Communication: You act as a connector between stakeholders and the technical team, making sure knowledge flows both ways. You support developers by clarifying functional questions and represent the customer’s perspective within the team.
- Documentation: You maintain clear and accurate documentation of requirements, specifications, and processes. You prepare user stories and support the team in following up development progress.
- Validation and testing: You contribute to defining test cases and take part in functional testing, working with the team to confirm that the solution meets expectations.
- Training and support: You help provide training, guidance, and user materials so that end users can confidently work with the delivered solution.
Requirements
- Experience: At least 3 years of relevant work experience.
- Languages: Fluent in Dutch and English.
- Analytical mindset: You want to deeply understand the customer’s business domain, quickly gain insight into needs, and collaborate with the team to turn them into solutions.
- Communication: Strong interpersonal skills for engaging with both clients and technical team members.
- Understanding of software development processes: You know how development lifecycles work (Agile/Scrum/Safe) and can collaborate effectively with developers.
- Accuracy: You work in a structured way and produce clear, precise documentation.
- Problem-solving: You combine critical thinking with attention to detail and quality.
- Nice to have: A technical background or experience with Web CMS products. Knowledge of Adobe Experience Manager is a strong plus.
Benefits
- Work alongside a team of AmeXians on exciting projects for and with clients!
- Share your knowledge, insights and creativity during inspiration sessions, guild meetings and fun team get-togethers.
- Your Team Coach is ready to help you unlock your full potential.
- Choose the training courses that suit you to further develop your professional skills and share your expertise with the team.
- Enjoy flexible working options, including hybrid working, flexible hours and part-time opportunities.
- We’ll take care of the practicalities, including a company car, laptop and phone plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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