LO
Localiza&CoTransformation Analyst – Junior
Junior Analyst at Localiza&Co updating operational bases and executing performance analyses. Collaborating with teams to enhance operational processes and communication in the field.
About the role
- Contact customers to verify account activity, assist with fraud-related issues, and intake disputes or unauthorized transaction claims across Uphold’s full product suite (cards, crypto, and payment services).
- Monitor real-time transaction queues, review alerts, and investigate suspected fraudulent activity such as account takeovers, friendly fraud, and ACH fraud.
- Conduct in-depth login, transaction, and alert review and analysis using available systems and resources.
- Manage the end-to-end chargeback lifecycle for Visa, Mastercard, and Uphold’s other payment offerings, ensuring timely submissions and compliance with network rules.
- Review and research credit/debit card disputes, prepare compelling case documentation, and liaise with issuing financial institutions.
- Investigate internal fraud reports and track card and bank account fraud claims.
- Analyze fraud and dispute trends, suspicious merchant or cardholder behaviors, and provide insights to leadership for proactive risk mitigation.
- Communicate with customers through email, phone, and video to safeguard accounts and Uphold funds, including debit card protections.
- Recommend system and process enhancements to strengthen fraud prevention and dispute handling, and provide guidance to internal and external teams on fraud-related matters.
- Work flexible shifts, including evenings and weekends, and support fraud prevention coverage as scheduled by management.
Requirements
- 3+ years of fraud prevention experience
- 1+ years of card payments and disputes experience
- Analytical with strong problem-solving and creative resolution skills
- Ability to prioritize multiple inputs based on customer experience and financial impact
- Strong interpersonal, written, and verbal communication skills
- Comfortable working under pressure while consistently meeting time-sensitive deadlines
- Skilled at organizing and executing complex tasks using judgment, planning, and research
- Computer literate with working knowledge of MS Office or Google Workspace tools
- Team player, self-starter, and passionate about fighting fraud while delivering a world-class customer experience
- Legal right to work in the USA (application asks about work authorization and sponsorship)
Benefits
- An amazing work environment in a company that continues to grow, driven by extraordinary and passionate people that keep up innovating and challenging more each day.
- An international team, in a cutting edge field, working on the most fascinating projects.
- Growth and career opportunities, and the chance to be proactive and creative.
- A flexible and enthusiastic work environment that offers you snacks, a lot of coffee and other great benefits.
- Open and transparent culture - we get together on a weekly basis to share updates, strategic plans, and engage with each other informally over food and drinks.
- Interesting events that keep you connected with the team and celebrate our success.
- Be part of a great company that is revolutionizing the financial services.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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