Technical Investment Complaint Handler at Barclays managing customer complaints and needs. Supporting customer care team and providing effective communication and attention to detail.
About the role
- FP&A Analyst at Neon Flux shaping financial strategy and forecasting for consumer brands. Evaluating financial data and collaborating with teams to optimize performance and strategy.
Responsibilities
- Evaluate financial and performance data of prospective clients across eCommerce, retail, and DTC channels.
- Build dynamic financial models to forecast ROI, CAC, LTV, media efficiency, and scale potential.
- Assist the Sales Team in creating deal proposals to support new client acquisition and close rate.
- Collaborate with Growth, Creative, and Marketing teams to align assumptions with campaign levers.
- Own and maintain “Budget vs. Actual” tracking models for active clients.
- Monitor key performance indicators (KPI), paid media spend, revenue targets, and contribution margins.
- Flag early indicators of underperformance and support the strategy team in recommending course corrections.
- Analyze seasonal trends, marketing mix effectiveness, and cohort behavior across channels.
- Consolidate client-level forecasts into a master agency revenue and margin model.
- Partner with the CSO and finance team to track how client budgets impact Modern Agency’s internal P&L.
- Support capacity planning and hiring roadmap based on client pipeline and budget shifts.
- Proactively identify risks and opportunities across the client portfolio.
Requirements
- 2–4 years of experience in FP&A, investment banking, management consulting, or strategic finance, with exposure to eCommerce or digital marketing
- Strong Excel/Google Sheets modeling skills
- Ability to distill complex financial data into clear, strategic insights for non-financial stakeholders
- Exceptional attention to detail, but also capable of zooming out and identifying macro-level trends
- Comfortable working in a fast-paced, remote-first startup environment
- Familiarity with DTC metrics (CAC, LTV, MER, retention curves, etc.) and ad platform data (Meta, TikTok, Google)
Benefits
- Direct mentorship from agency leadership
- The opportunity to shape the financial strategy of some of the most exciting consumer brands
- Competitive salary and performance bonus
- Entrepreneurial team culture and office environment
- Exposure to top-tier operators across eCommerce, paid media, and venture-backed growth
Job title
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DS
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