About the role

  • Provides excellent service and timely support
  • Performs assessment and collections activity on pre-service scheduled cases
  • Generate patient estimation of services and collect deposits
  • Monitor and work Financial Counselor worklist for respective locations
  • Escalate financially risky accounts through designated escalation team
  • Process payments by phone
  • Informs patients and executes financial assistance opportunities
  • Identifies other options to resolve financial obligation

Requirements

  • High School Equivalent / GED (Required)
  • 5+ years experience in revenue cycle or healthcare related field (Required)
  • 1+ years direct Revenue Cycle Customer or Service Department, collection agency or sales experience (Preferred)
  • Experience with medical billing software (Required)
  • Knowledge of managed care insurance requirements (Required proficiency)
  • Investigative/ research skills to identify financial options for patients (Required proficiency)
  • Exceptional written and verbal communication skills (Required proficiency)
  • Proficient with digital systems, applications and workflow (Required proficiency)
  • Advanced knowledge of medical billing and claims terminology and workflow processing (Required proficiency)
  • Self-motivated, works independently in a fast-paced environment (Required proficiency)

Benefits

  • Excellent service and timely support
  • Payment plan arrangements with patients
  • Department projects and financial counseling support
  • Safe and secure maintenance of PHI

Job title

Financial Counselor

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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