Inpatient Financial Counseling Specialist performing benefit education and validation for patients at Ensemble Health Partners. Collecting patient liabilities and assisting in registration tasks at Mercy - Lorain Hospital.
About the role
- Financial Counselor providing assistance with patient payments and navigating insurance coverage in healthcare environment. Collaborating with clinical departments to ensure financial clearance for patients.
Responsibilities
- Provides excellent service and timely support
- Performs assessment and collections activity on pre-service scheduled cases
- Generate patient estimation of services and collect deposits
- Monitor and work Financial Counselor worklist for respective locations
- Escalate financially risky accounts through designated escalation team
- Process payments by phone
- Informs patients and executes financial assistance opportunities
- Identifies other options to resolve financial obligation
Requirements
- High School Equivalent / GED (Required)
- 5+ years experience in revenue cycle or healthcare related field (Required)
- 1+ years direct Revenue Cycle Customer or Service Department, collection agency or sales experience (Preferred)
- Experience with medical billing software (Required)
- Knowledge of managed care insurance requirements (Required proficiency)
- Investigative/ research skills to identify financial options for patients (Required proficiency)
- Exceptional written and verbal communication skills (Required proficiency)
- Proficient with digital systems, applications and workflow (Required proficiency)
- Advanced knowledge of medical billing and claims terminology and workflow processing (Required proficiency)
- Self-motivated, works independently in a fast-paced environment (Required proficiency)
Benefits
- Excellent service and timely support
- Payment plan arrangements with patients
- Department projects and financial counseling support
- Safe and secure maintenance of PHI
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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