Business Analyst contributing to various banking projects at MT - ifs GmbH. Involvement in operations, reporting, and data processing for banking compliance.
About the role
- Customer Service Advisor managing Delta Airlines client inquiries with excellence and empathy. Supporting clients in multiple languages and resolving ticketing issues with a professional approach.
Responsibilities
- Deliver outstanding customer service
- Provide information to customers, sell flight tickets, and resolve issues
- Handle complaints with empathy and professionalism
- Provide high-quality multilingual service
- Work closely with the team to share flight-related information
Requirements
- Strong verbal communication skills
- Responsive and team-oriented
- Energetic and positive attitude
- Active listening, empathy, enthusiasm and resilience
- Proficient with office software and basic computer tools
- Proficient in French, German and English (minimum CEFR B2)
- Previous call center experience is a plus
Benefits
- Discount on two round-trip flight tickets per year after one year of service
- Possibility of gradual remote work subject to autonomy and managerial approval
- Option to work remotely up to 5 days per year from within the Schengen area, subject to autonomy and managerial approval
- Reimbursement for bicycle/electric scooter commuting costs
- On-site subsidized canteen (full meal between €3 and €6)
- On-site amenities (coffee, a fully equipped cafeteria for those who bring homemade meals)
- Profit-sharing and company performance-related bonuses
- 75% reimbursement of public transport costs
- Opportunity to volunteer up to 7 hours per year
- 2 minutes from the Emile Mathis tram stop
Job title
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