FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Provide fuel cell service during field visit dispatches
- Operate a service vehicle safely and maintain service vehicle and spare part inventory
- Create daily workflows from scheduled tasks and work autonomously
- Manage on-site preventative maintenance, repair, test, and diagnostic tasks
- Diagnose errors or technical problems and determine/implement proper solutions
- Follow company procedures and protocols and execute against written and verbal procedures and sequenced work instructions
- Cooperate with a technical team, share information across the organization, and maintain/build positive relationships with customers
- Produce timely and detailed service reports as required
- Report to Northeast Region Field Service Manager and Remote/Field Office in Connecticut
- Two initial training sessions required in San Jose, CA (up to four weeks each)
Requirements
- High school diploma & 6 years’ experience in electrical, process controls, or electro-mechanical fields OR Technical diploma/Journeyman/Electrician Certification + 4 years relevant industry experience OR 5+ years relevant commercial electrical experience combined with electrical-related military experience
- Strong electrical troubleshooting/diagnostic skills
- Familiar with safety standards, especially those related to electrical work (OSHA & NFPA 70E)
- Prior experience with three-phase systems, uninterruptible power supplies, electrical generation and distribution systems, power electronics, automatic transfer switches, and microprocessor based control platforms
- Experience with various electrical/electronic test and measurement equipment
- Able to read and interpret electrical single line diagrams and blueprints
- Experience performing equipment maintenance in accordance with ANSI/NETA standards for Electrical Power
- Mechanical system aptitude, including troubleshooting/repair skills
- Able to regularly handle equipment up to 50lbs., occasionally up to 70 lbs.; reach, squat, bend, twist; use a ladder or stepstool regularly
- Able to facilitate 24X7 on-call duty, shift work, alternative schedules, and regular overtime
- Able to regularly travel (drive) throughout a large Service District and occasionally to other US and international destinations
- Maintain a driving record in good standing
- Required to reside within the Service District
Benefits
- Two initial training sessions of up to four weeks each in San Jose, CA
- Standard company benefits
- Commitment to fair and equitable compensation practices
- Equal opportunity employer and reasonable accommodations
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