FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Troubleshoot, repair, modify, and refurbish industrial sterilization equipment and system components.
- Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
- Conduct installations and equipment modifications as required.
- Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
- Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
- Plan and manage service schedules to ensure timely response and completion of all assignments.
- Maintain professional, courteous communication with customers, contractors, and colleagues.
- Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
- Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
- Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
- Manage personal tools, parts, and inventory efficiently to support field operations.
- Ensure compliance with company safety policies and all customer site protocols.
Requirements
- High school diploma or equivalent required; technical school training in mechanical, electrical, or electronic systems preferred.
- Valid driver’s license and clean driving record required.
- 1–3 years of related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training.
- Strong technical, troubleshooting, and mechanical aptitude.
- Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing and sterilization equipment preferred.
- Working knowledge of electrical, plumbing, and mechanical systems.
- Excellent organization, communication, and problem-solving skills.
- Proficiency with computers and Windows-based software applications.
- Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
- Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, and research facilities.
- Flexibility to accommodate customer schedules and respond to emergency service calls as needed.
Benefits
- Paid time off.
- Healthcare insurance (medical dental and vision coverage).
- Accident insurance, critical illness, and hospital indemnity insurance.
- Short term (employee paid) and long-term disability (employer paid).
- 401K plan with company matching.
- Car daily per diem and company cell phone.
- Continuous learning and development - offering opportunities for training, workshops, and certifications.
- Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.
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