Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Field Service Technician responsible for diagnostics and repairs of commercial vehicles in the UK and Europe. Handling mechanical and electrical issues with a focus on client satisfaction and service excellence.
Responsibilities
- Conduct Inspections and Diagnostics: Identify and resolve mechanical and electrical issues using designated diagnostic tools and equipment.
- Conduct thorough on vehicle inspections and diagnostic tests to identify issues.
- Perform necessary repairs on mechanical, electrical, hydraulic, and high-voltage systems.
- Perform regular maintenance services and regulatory inspections inline with the operators ops license requirements, ensuring compliance & optimal vehicle performance.
- Analyze complex technical problems and develop effective solutions in real-time.
- Communicate effectively with customers & key stakeholders to understand their concerns and provide updates on repair progress.
- Respond promptly & in accordance with the service level agreement to service escalations from customers or dispatchers.
- Perform on-site repairs or maintenance at the operator’s depot or agreed service location, ensuring correct parts and tooling requirements are met.
- Identify opportunities for enhancing vehicle performance, efficiency, and safety.
- Provide invaluable feedback for future vehicle programs/projects.
- Maintain detailed records of all services performed, ensuring accuracy and compliance with company standards.
- Responsible to track the use of & replenishment of spare parts & consumables.
- Adhere to all safety protocols and guidelines to ensure a safe working environment.
- Travel to Maribor, Slovenia for training and as required.
Requirements
- Several years of experience in automotive repair, particularly with commercial vehicles.
- NVQ Level 3, national diploma or equivalent, High Voltage training
- Electrical and Mechanical experience ideally in the bus industry, EV (Electric Vehicle) HV (High Voltage) experience preferred.
- Proficiency with diagnostic tools and repair equipment.
- Strong problem-solving abilities.
- Physical stamina to perform demanding tasks and work in various environments.
Benefits
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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