Hybrid Field Service Technician

at eVersum mobility solutions

• Job title: Field Service Technician
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, London, United Kingdom

About the role

• Field Service Technician responsible for diagnostics and repairs of commercial vehicles in the UK and Europe. Handling mechanical and electrical issues with a focus on client satisfaction and service excellence.

Responsibilities

• Conduct Inspections and Diagnostics: Identify and resolve mechanical and electrical issues using designated diagnostic tools and equipment.
• Conduct thorough on vehicle inspections and diagnostic tests to identify issues.
• Perform necessary repairs on mechanical, electrical, hydraulic, and high-voltage systems.
• Perform regular maintenance services and regulatory inspections inline with the operators ops license requirements, ensuring compliance & optimal vehicle performance.
• Analyze complex technical problems and develop effective solutions in real-time.
• Communicate effectively with customers & key stakeholders to understand their concerns and provide updates on repair progress.
• Respond promptly & in accordance with the service level agreement to service escalations from customers or dispatchers.
• Perform on-site repairs or maintenance at the operator’s depot or agreed service location, ensuring correct parts and tooling requirements are met.
• Identify opportunities for enhancing vehicle performance, efficiency, and safety.
• Provide invaluable feedback for future vehicle programs/projects.
• Maintain detailed records of all services performed, ensuring accuracy and compliance with company standards.
• Responsible to track the use of & replenishment of spare parts & consumables.
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Travel to Maribor, Slovenia for training and as required.

Requirements

• Several years of experience in automotive repair, particularly with commercial vehicles.
• NVQ Level 3, national diploma or equivalent, High Voltage training
• Electrical and Mechanical experience ideally in the bus industry, EV (Electric Vehicle) HV (High Voltage) experience preferred.
• Proficiency with diagnostic tools and repair equipment.
• Strong problem-solving abilities.
• Physical stamina to perform demanding tasks and work in various environments.

Benefits

• Competitive compensation