Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions
Perform hands-on operation, service, and upkeep of FIB-SEM systems
Complete service reports, quality forms, and expense documentation within set timelines
Manage spare parts inventory, including ordering and returns
Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center
Provide timely updates to customers and internal teams regarding equipment status and ongoing projects
Travel across the U.S. and to Germany for in-depth training and collaboration with factory experts
Support the development and testing of new service strategies, create training materials, and conduct training sessions
Act as the primary liaison between the German factory, local support, management, and end customers
Other duties as assigned
Requirements
Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics
High customer orientation, flexibility, and willingness to work varying service hours
Ability to read and interpret electrical and mechanical engineering documentation and schematics
Technical experience in the semiconductor industry; experience in optics preferred
Ability to work independently, strong hands-on skills, and assertiveness
Good written and verbal communication skills in English
Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems
Must be willing to travel periodically, including internationally
Benefits
Medical plans
Retirement savings plan
Paid time off
Eligible for performance bonus or sales commissions
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