FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
- Troubleshoot, perform service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns
- Own customer issues from dispatch or identification of issue to resolution
- Lead installations, validations, maintenance, and service repair needs on designated equipment
- Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up
- Adhere to company policies, procedures and hospital protocols and document all work performed daily
- Partner with the customer and/or the sales team to recommend value-added services
- Utilize the GEHC escalation process and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Requirements
- Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
- OR High school diploma/GED and 6 years of relevant experience
- Technical capabilities in X-Ray, CT or Ultrasound including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S.; no visa sponsorship
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
- Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
- Any offer conditioned upon successful completion of a drug screen
Benefits
- GE HealthCare offers a great work environment
- Professional development
- Challenging careers
- Competitive compensation
- Career opportunities in a culture that fosters care, collaboration and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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