FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Perform timely and accurate preventative maintenance on medical equipment in hospitals and healthcare systems
- Troubleshoot and perform basic service repairs on assigned equipment
- Assist more experienced field engineers with equipment installations and more complex repairs
- Proactively engage with team members to ensure appropriate solutions for customers
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up
- Adhere to company policies, procedures and hospital protocols; document all work performed daily, including debriefing and ordering parts
- Partner with customers and/or the sales team to recommend value-added services
- Utilize GEHC escalation process and work with regional and national support to define and implement corrective action plans to resolve customer issues
- Drive customer satisfaction through Service Excellence
Requirements
- Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
- High school diploma/GED and 4 years of relevant experience
- Graduate of the GEHC Apprentice Program
- Must have and maintain a valid Driver’s License
- Experience with Web applications
- Experience with Microsoft suite of products
- Legal authorization to work in the U.S. is required (will not sponsor employment visas)
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- Preferred: Technical capabilities in X-Ray, Ultrasound
- Ability to lift, carry, push and pull up to 35 lbs. unassisted and perform frequent bending, stooping, twisting, climbing, crouching/squatting, kneeling/crawling, sitting and standing for long periods
- Ability to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity
- Employment conditioned on successful completion of a drug screen (as applicable)
Benefits
- Great work environment
- Professional development
- Challenging careers
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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