About the role

  • Provide 1st and 2nd level technical support (Helpdesk) to employees (password resets, system access, Windows issues, software requests, and other related issues);
  • Support employee onboarding and offboarding (preparing, shipping and collecting equipment, creating access accounts, process checklists);
  • Manage equipment inventory (computers, peripherals, software licenses), ensuring traceability and up-to-date records in spreadsheets or systems;
  • Support management of technology contracts, including vendor relationships (e.g., FS Rental, Correios and other logistics partners);
  • Contribute to documentation and standardization of IT processes;
  • Support information security initiatives, including user guidance and incident follow-up (e.g., suspicious emails, phishing);
  • Collaborate with the global IT team on activities related to software installation, management via Intune, and creation of international tickets.

Requirements

  • Previous experience in technical support (Helpdesk / Field Support)
  • Knowledge of Windows, Office 365 and Intune
  • Basic knowledge of information security
  • Strong organizational and administrative control (inventory and contract management)
  • Strong communication skills and ability to work with different departments (HR, Facilities, vendors)
  • Advanced English (interaction with international teams)

Benefits

  • Medical insurance
  • Dental insurance
  • Babysitter allowance
  • Daycare allowance
  • Home-office allowance
  • Flexible working hours
  • Career development plan
  • Life insurance
  • Food allowance
  • Meal voucher
  • Transportation allowance
  • Pharmacy discount program

Job title

Field Service Analyst – Mid-level

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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