Data Analyst responsible for analyzing data and creating actionable reports. Join Metaline's dynamic team to support data - driven decision making.
OC
Hybrid Field Service Analyst – Mid-level
Posted 4 months ago
About the role
- Analista de Field Service Pleno supporting technical operations and equipment management at Ondaro. Ensuring IT service quality and assisting with user onboarding/offboarding processes.
Responsibilities
- Provide 1st and 2nd level technical support (Helpdesk) to employees (password resets, system access, Windows issues, software requests, and other related issues);
- Support employee onboarding and offboarding (preparing, shipping and collecting equipment, creating access accounts, process checklists);
- Manage equipment inventory (computers, peripherals, software licenses), ensuring traceability and up-to-date records in spreadsheets or systems;
- Support management of technology contracts, including vendor relationships (e.g., FS Rental, Correios and other logistics partners);
- Contribute to documentation and standardization of IT processes;
- Support information security initiatives, including user guidance and incident follow-up (e.g., suspicious emails, phishing);
- Collaborate with the global IT team on activities related to software installation, management via Intune, and creation of international tickets.
Requirements
- Previous experience in technical support (Helpdesk / Field Support)
- Knowledge of Windows, Office 365 and Intune
- Basic knowledge of information security
- Strong organizational and administrative control (inventory and contract management)
- Strong communication skills and ability to work with different departments (HR, Facilities, vendors)
- Advanced English (interaction with international teams)
Benefits
- Medical insurance
- Dental insurance
- Babysitter allowance
- Daycare allowance
- Home-office allowance
- Flexible working hours
- Career development plan
- Life insurance
- Food allowance
- Meal voucher
- Transportation allowance
- Pharmacy discount program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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