Provide 1st and 2nd level technical support (Helpdesk) to employees (password resets, system access, Windows issues, software requests, and other related issues);
Support employee onboarding and offboarding (preparing, shipping and collecting equipment, creating access accounts, process checklists);
Manage equipment inventory (computers, peripherals, software licenses), ensuring traceability and up-to-date records in spreadsheets or systems;
Support management of technology contracts, including vendor relationships (e.g., FS Rental, Correios and other logistics partners);
Contribute to documentation and standardization of IT processes;
Support information security initiatives, including user guidance and incident follow-up (e.g., suspicious emails, phishing);
Collaborate with the global IT team on activities related to software installation, management via Intune, and creation of international tickets.
Requirements
Previous experience in technical support (Helpdesk / Field Support)
Knowledge of Windows, Office 365 and Intune
Basic knowledge of information security
Strong organizational and administrative control (inventory and contract management)
Strong communication skills and ability to work with different departments (HR, Facilities, vendors)
Advanced English (interaction with international teams)
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