Analista Sênior de Branded Content desenvolvendo e planejando projetos com foco digital no Estadão. Conectando storytelling, dados e tendências para impulsionar resultados.
About the role
- You will be traveling to customer’s home and handling claims virtually.
- Handle escalated claims files that have complex contents.
- Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
- On site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
- Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
- Negotiate claim settlements with customers in accordance with business unit standard methodologies.
- Coordinate with structure adjusters to ensure holistic handling of the claim file.
- Use data and analytics to tell a story and influence decision making.
- Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- Use phone, emails and sometimes even video chat with customers to manage claim communication and updates.
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.
- Utilize multiple tools including estimate tools, job aids, and additional settlement platforms; keep timely and accurate documentation in a claims system.
Requirements
- Must reside in either the Yuma, AZ area or San Diego, CA area.
- Must have a valid driver’s license.
- Notice of Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor; if applicable, you will be required to secure license(s) within 60 days of hire.
- The candidate(s) offered this position will be required to submit to a background investigation.
- Allstate generally does not sponsor individuals for employment-based visas for this position.
- Preferred: prior experience using estimating software like Xactimate for complex contents estimating.
- Preferred: Previous experience handling property insurance claims.
- Value providing an effortless customer service experience and the ability to work independently starting your day from home.
- Are organized and able to multi-task in a fast-paced environment.
- Are known for clear and professional communication – both written and verbal.
Benefits
- The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
- Ongoing training opportunities for continuous improvement happen regularly on the job.
- Total compensation comprised of base compensation plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.
- Company car may qualify for this role based on Company Car Guidelines; you may be required to use your personal vehicle until guidelines are met.
- Mileage reimbursements for personal vehicle usage during work.
Job title
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Degree requirement
No Education Requirement
Location requirements
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