Hybrid Expert Field Service Technician

Posted 3 months ago

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About the role

  • Perform field troubleshooting, preventative maintenance, parts inventory, and customer interfacing for Xylem's industrial and commercial water systems.

Responsibilities

  • Initiate and execute field service activities at customer sites in a safe and efficient manner
  • Proactive system troubleshooting of mechanical and electrical systems
  • Conduct preventative maintenance and manage parts inventory
  • Anticipate and correct safety issues on Company and Customer owned equipment
  • Direct interfacing with customers and responsibility for work in multiple systems/locations/customers
  • Create and maintain safe working environment and culture
  • Take care of company property and demonstrate high impact culture through innovation, accountability and empowerment
  • Function in a team environment and often work with minimal supervision or independently

Requirements

  • Some travel required
  • 20%-80% travel depending on division & location (overnight stays, away from home)
  • Able to lift and move 45 LBS frequently at times
  • Driver Application for Employment and Motor Vehicle Report (MVR) related documentation
  • Driver Disclosure and Release; Employee Applicant Drug and Alcohol Statement
  • FMCSA Certificate of Awareness; Driver Certificate of Violations; Driver Statement of On Duty Hours
  • Road Test and Copy of Driver’s License; Copy of Medical Certificate
  • HS diploma or equivalent
  • May have industry specific license(s) (preferred)
  • Reverse Osmosis experience (preferred)
  • Water Softeners experience (preferred)
  • General Water Purification experience (preferred)
  • Ability to obtain all required customer clearances (TWIC, DISA, etc.)
  • Ability to obtain DOT Medical card
  • Clean driving record
  • Work experience preferred
  • 2 to 5 years of technical work experience including industrial or commercial process water experience
  • Electrical, mechanical, fusion experience depending on business unit
  • Experience with Microsoft Office including smart devices
  • Must have customer service experience
  • Demonstrates critical thinking and troubleshooting ability
  • Synthesizes technical information and communicates it clearly

Benefits

  • Medical, Dental, and Vision plans
  • 401(k) with company contribution
  • Paid time off
  • Paid parental leave
  • Tuition reimbursement
  • Paid Volunteer Program (Xylem Watermark)
  • Employee Resource Groups (ERG)
  • Competitive compensation package with generous benefits

Job title

Expert Field Service Technician

Job type

Experience level

JuniorMid level

Salary

$53,200 - $85,100 per year

Degree requirement

High School Diploma

Location requirements

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