Hybrid Expert Field Service Technician

at Xylem

• Job title: Expert Field Service Technician
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $53,200 - $85,100 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Ferndale, United States

About the role

• Perform field troubleshooting, preventative maintenance, parts inventory, and customer interfacing for Xylem's industrial and commercial water systems.

Responsibilities

• Initiate and execute field service activities at customer sites in a safe and efficient manner
• Proactive system troubleshooting of mechanical and electrical systems
• Conduct preventative maintenance and manage parts inventory
• Anticipate and correct safety issues on Company and Customer owned equipment
• Direct interfacing with customers and responsibility for work in multiple systems/locations/customers
• Create and maintain safe working environment and culture
• Take care of company property and demonstrate high impact culture through innovation, accountability and empowerment
• Function in a team environment and often work with minimal supervision or independently

Requirements

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)
• Able to lift and move 45 LBS frequently at times
• Driver Application for Employment and Motor Vehicle Report (MVR) related documentation
• Driver Disclosure and Release; Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness; Driver Certificate of Violations; Driver Statement of On Duty Hours
• Road Test and Copy of Driver’s License; Copy of Medical Certificate
• HS diploma or equivalent
• May have industry specific license(s) (preferred)
• Reverse Osmosis experience (preferred)
• Water Softeners experience (preferred)
• General Water Purification experience (preferred)
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience
• Electrical, mechanical, fusion experience depending on business unit
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly

Benefits

• Medical, Dental, and Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement
• Paid Volunteer Program (Xylem Watermark)
• Employee Resource Groups (ERG)
• Competitive compensation package with generous benefits