Field Service Technician delivering on - site support and training for industrial automation equipment. Troubleshooting and maintaining systems to ensure optimal performance with strong customer service focus.
About the role
- Service Engineer providing emissions testing support at AVL Test Systems in Pontiac, MI. Responsibilities include equipment maintenance, troubleshooting, and customer liaison.
Responsibilities
- Act as Liaison and company representative for customers
- Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
- Troubleshoot and repair products to AVL specifications following defined processes.
- Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
- Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
- Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
- Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
- Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
- Timely follow up on items and the ability to drive issues to closure.
- Complete all applicable safety training
- Must be willing to travel
- Other tasks as assigned
Requirements
- Bachelor’s degree in engineering or equivalent work experience
- 1-3+ years’ experience in related field
- 3+ year experience with test automation equipment preferred
- Understanding of electrical and mechanical processes
- Must possess excellent written and oral communication skills.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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