Firmware Manager leading development of NVIDIA's next - generation Networking firmware. Managing a skilled engineering team in a dynamic and innovative environment.
About the role
- Own day-to-day operational relationships with processors, acquirers, APM providers, card schemes, regulators, and issuers
- Manage onboarding, credential/contract changes, operational migrations, and go-live readiness for partners
- Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers
- Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows
- Manage fines process and cost structures, track/upload evidence, and ensure scheme mandates are implemented
- Provide hands-on enablement and hypercare for merchant integrations and act as escalation contact during critical incidents
- Analyze rejection reasons, partner performance, and routing to increase approvals and reduce costs
- Identify and help integrate new operational capabilities and benchmark partner performance against market standards
- Maintain Partners Health Matrix, run health reviews, report progress/risks, and own core KPIs and continuous improvement initiatives
Requirements
- 4–6+ years in payments/fintech operations, partner/processor or issuing and acquiring management
- Experience with card schemes and alternative payment methods (APMs) strongly preferred
- Bachelor’s degree in Business, Engineering, Economics, or related field
- Fluency in English (additional languages a plus)
- Proven ability to negotiate pricing, SLAs and commercial agreements with partners
- Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation)
- Proficient with Excel/Sheets; SQL or BI tools a plus
- Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations)
- Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines
- Experience working with AI tools or automations is a plus
Benefits
- Remote work: work from anywhere or one of our offices around the globe!
- Flexible schedules and performance-driven
- Referral bonus program
- Premium Coursera subscription for learning & development
- Free language classes (English, Spanish, Portuguese)
- Monthly social budget for team activities
- dLocal Houses program to rent a house for coworking with your team
- Travel, health and learning benefits (country-tailored)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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