AS
Alloheim Senioren-Residenzen SEGerontopsychiatric Nurse
Gerontopsychiatrische Fachkraft responsible for individualized care in a nursing home. Ensuring quality care and daily activities based on resident needs in Germany.
About the role
- Gerenciar e evoluir a base de conhecimento externa, garantindo informações atualizadas, claras e consistentes
- Atuar em parceria com áreas internas (Atendimento, Produto, Tecnologia, Operações) para alinhamento e padronização de comunicação
- Apoiar a curadoria do chatbot/URA, analisando interações e propondo ajustes e novos fluxos
- Elaborar e manter governança de macros de atendimento
- Mapear lacunas de informação na jornada do cliente e enriquecer FAQs, chatbot/URA e conteúdos operacionais
- Analisar desempenho dos conteúdos para identificar melhorias e priorizar atualizações
- Conduzir e priorizar projetos de melhoria contínua com mensuração de resultados
- Realizar benchmarks de mercado para identificar melhores práticas
Requirements
- Ensino superior completo
- Boa comunicação escrita e capacidade de síntese
- Capacidade analítica e raciocínio lógico
- Domínio Google Workspace
- Domínio Pacote Office (Microsoft 365)
- Excelente relacionamento interpessoal
- Perfil proativo, orientado a resultados
- Boa base de análise de dados
- Diferenciais: Conhecimento em Hubspot
- Diferenciais: Conhecimento em SQL
Benefits
- Cartão Flash com benefícios flexíveis: refeição, alimentação, mobilidade, saúde, educação, cultura e bem-estar
- Plano de saúde
- Seguro de vida
- Licença-maternidade e paternidade estendidas + Auxílio creche
- Day off no seu aniversário
- Modelo de trabalho híbrido e flexível + Auxílio home office + Experiências no escritório
- Descontos exclusivos com parceiros no app da Flash
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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