Loan Support Analyst in Commercial Lending Operations handling same day funding requests and collaborating with Dealers and Relationship managers. Conducting due diligence and processing refunds in a detail - oriented environment.
PA
Hybrid Enterprise Deployment Program Operations Analyst
Posted 4 months ago
About the role
- First-line support for enterprise self-hosted customers with triaging incidents and routine updates at a SaaS company focused on government sales.
Responsibilities
- Operate L1 queue in Jira; own customer comms for incidents and maintenance.
- Execute standard changes via GitOps (syncs, Helm upgrades, config toggles) and validate rollouts.
- Perform cluster and infra checks: node/pod health, events, logs, PVCs, ingress, certs, DNS, autoscaler status, image pulls.
- Patch management: coordinate k8s/OS and container image updates, CVE advisories, certificate rotation.
- Monitor SLOs and alerts from Azure Monitor/Log Analytics, GCP Cloud Operations, Prometheus/Alertmanager; handle paging and escalate per runbook.
- Collect diagnostics for L2/L3: kubectl outputs, logs, metrics, timelines; file high‑quality bug reports.
- Maintain customer environment records, inventories, and change history.
- Propose reliability improvements and documentation fixes.
Requirements
- 2–4 years in technical support or SRE/NOC; 1+ year with Kubernetes in production.
- kubectl basics, Helm, Git, YAML, Linux.
- Working knowledge of AKS or GKE, cloud networking fundamentals, DNS/TLS, load balancers.
- Experience with a ticketing system and an on‑call platform.
- Clear written incident updates and steady customer communication.
Benefits
- Competitive salary with stock options in a rapidly growing, venture-backed company.
- Comprehensive health plan, ensuring you and your loved ones are well taken care of.
- Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life.
- Extensive professional development opportunities, providing a fast track for career advancement.
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