Contact Center Solutions Architect at ICBC responsible for designing and delivering Genesys Cloud solutions. Driving project delivery and ensuring customer goals align with strategic vision and best practices.
About the role
- Engagement Solutions Manager collaborating with Contexture teams to support sales execution and operations. Responsible for client relationships and data management in healthcare environment.
Responsibilities
- The Engagement Solutions Manager (ESM) collaborates with Contexture internal teams to support sales execution and operations.
- Qualify leads and promptly and effectively transition leads to the Engagement Managers.
- Develop client relationships and work with the team to become a long-term trusted health information exchange partner.
- Responsible for managing attestation and the patient rights processes, forms, verification, etc.
- Utilize business application reports to support sales operations, identify new revenue opportunities, and provide information for other Contexture teams.
- Explain use cases for current Contexture products to a wide variety of Contexture participant types.
- Create presentations and collaborate with marketing/communications to define messaging and materials.
- Build and maintain strong, long-lasting relationships with influencers inside the Participant organization.
- Demonstrate HIE application in small group and large group settings, online and in person.
- Responsible for initiating onboarding activities, fulfilling necessary requirements for solution implementation, and collaborating with the relevant Contexture teams to ensure participants go-live with HIE services.
- Prepare reports on account status and identify up-sell opportunities with current Participants.
Requirements
- Minimum of 2+ years of sales or account management with physician practices.
- A Bachelor's Degree in Business, Healthcare Management, Information Systems, or a related discipline.
- Experience in preferably in healthcare IT or with a clinical background degree preferred.
- Working knowledge of clinical practice processes within various care settings.
- Excellent verbal, written, and interpersonal communication skills; persuasive communicator.
- Strong initiative with solid work ethic and a willingness to roll up sleeves and do what it takes.
- Experience with EHR software systems.
- Expertise in Excel for reporting and cleaning up prospect lists for Sales campaigns.
- Experience with Customer Relationship Management software.
- Experience with Business Intelligence software, preferably Tableau.
Benefits
- Contexture provides a comprehensive benefits package.
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
- Flexible work arrangements
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