Hybrid E-Commerce Associate

at Saffire, LLC

• Job title: E-Commerce Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $21 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Ball Arena, United States

About the role

• E-Commerce Associate managing product listings and fulfillment support for digital retail experience. Collaborating with cross-functional teams to enhance customer journey across platforms.

Responsibilities

• Maintain and update product listings, including descriptions, pricing, images, and categorization across ecommerce platforms
• Monitor inventory levels and coordinate with warehouse and retail teams to restock or remove products as needed
• Support marketing and promotional campaign execution through content updates, product features, and email support
• Ensure online content aligns with brand standards, seasonal priorities, and a seamless customer experience
• Process web orders accurately and efficiently, including picking, packing, shipping, and handling returns/exchanges
• Communicate with customers to resolve inquiries and issues via email and customer service platforms
• Track and report on product performance, sales trends, and customer behavior to support data-driven decisions
• Identify and escalate website issues affecting the user experience, including bugs and content inaccuracies
• Coordinate product photography and content accuracy to support successful product launches
• Collaborate cross-functionally with merchandising, marketing, and fulfillment teams to align digital and in-store strategies
• Participate in regular inventory counts and contribute to warehouse organization and accuracy
• Contribute to process improvements that enhance efficiency, accuracy, and the overall customer journey

Requirements

• 2–3 years of experience in retail warehouse or e-commerce operations
• Familiarity with platforms like Shopify, Retail Pro, Retail Cloud, or other CMS/OMS systems
• Strong attention to detail with the ability to prioritize and juggle multiple projects
• Excellent communication skills, both verbal and written
• Analytical mindset with comfort using Excel and reporting tools
• Comfortable working in a fast-paced, collaborative team environment
• Passion for e-commerce, digital trends, and improving the customer experience
• High level of professionalism, integrity, and initiative
• Ability to lift up to 70 lbs and stand for extended periods, must be able to bend, kneel, crawl, lift boxes above your head.
• Valid Colorado driver’s license