Ecommerce Customer Marketing Manager focusing on Pure Players and Retail.com strategies in Mexico City. Driving brand presence and optimizing digital commercial execution for effective market results.
About the role
- E-Commerce Associate managing product listings and fulfillment support for digital retail experience. Collaborating with cross-functional teams to enhance customer journey across platforms.
Responsibilities
- Maintain and update product listings, including descriptions, pricing, images, and categorization across ecommerce platforms
- Monitor inventory levels and coordinate with warehouse and retail teams to restock or remove products as needed
- Support marketing and promotional campaign execution through content updates, product features, and email support
- Ensure online content aligns with brand standards, seasonal priorities, and a seamless customer experience
- Process web orders accurately and efficiently, including picking, packing, shipping, and handling returns/exchanges
- Communicate with customers to resolve inquiries and issues via email and customer service platforms
- Track and report on product performance, sales trends, and customer behavior to support data-driven decisions
- Identify and escalate website issues affecting the user experience, including bugs and content inaccuracies
- Coordinate product photography and content accuracy to support successful product launches
- Collaborate cross-functionally with merchandising, marketing, and fulfillment teams to align digital and in-store strategies
- Participate in regular inventory counts and contribute to warehouse organization and accuracy
- Contribute to process improvements that enhance efficiency, accuracy, and the overall customer journey
Requirements
- 2–3 years of experience in retail warehouse or e-commerce operations
- Familiarity with platforms like Shopify, Retail Pro, Retail Cloud, or other CMS/OMS systems
- Strong attention to detail with the ability to prioritize and juggle multiple projects
- Excellent communication skills, both verbal and written
- Analytical mindset with comfort using Excel and reporting tools
- Comfortable working in a fast-paced, collaborative team environment
- Passion for e-commerce, digital trends, and improving the customer experience
- High level of professionalism, integrity, and initiative
- Ability to lift up to 70 lbs and stand for extended periods, must be able to bend, kneel, crawl, lift boxes above your head.
- Valid Colorado driver’s license
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