DP
DCC plcNational Contracts Manager
National Contracts Manager responsible for customer account management and sales at Flogas. Leading initiatives towards renewable energy and customer service excellence.
About the role
- People Manager for the DSA team: lead, mentor, and support team members in their daily work.
- Responsible for the ongoing service deliveries: oversee planning, execution, and delivery of DSA Services.
- Responsible for governance and managing cross functional delivery projects towards the inriver customer and partner ecosystem.
- Resource allocation: allocate resources efficiently, manage workload and capacity planning, coordinate with other departments.
- Planning, monitoring and reporting of ongoing services and communication with stakeholders internally and to the customer.
- Stakeholder Management: act as primary point of contact; communicate service status and updates.
- Process Improvement: identify and implement process improvements and ensure compliance with standards and policies.
- Performance Tracking: track and report service performance metrics, conduct evaluations, implement corrective actions.
Requirements
- Leadership Skills: Ability to lead, motivate, and develop a team.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Analytical and problem-solving abilities.
- Organizational Skills: Ability to manage multiple projects and priorities simultaneously.
- Stakeholder Management: Experience in managing relationships with various stakeholders.
- People management experience (People Manager for the DSA team).
- Experience in service delivery governance and cross-functional delivery projects.
Benefits
- Hybrid work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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