Administrative employee handling tasks for Heinrich - Haus gGmbH in front and back office support. Involves team coordination, office organization, and customer data maintenance.
About the role
- Director overseeing digital test administration operations at College Board, managing operational activities and contributing to process improvement in test delivery.
Responsibilities
- Manage & Communicate Assessment Resolution Initiatives
- Manage critical activities during overlapping post-administration periods
- Partner with Product Owners across the organization
- Coordinate the resolution of scoring anomalies and exceptions
- Lead the design and implementation of corrective actions
- Work across Assessment Delivery teams to evaluate systems
- Promote the Resolve roadmap
- Build internal capacity and organizational independence through digital transformation
Requirements
- Proven ability to lead complex and highly critical initiatives
- Experience successfully gathering data and solving complex business problems
- Strong knowledge of operations management practices
- Strong experience with Agile methodologies
- Preference for Salesforce experience
- Proficient quantitative and data analysis skills, including experience with SQL
- Excellent verbal and written communication skills
- At least five years of experience working as an analyst or manager
- Bachelor’s degree is required
- The ability to travel 4-6 times a year to College Board offices
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
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