IT - Systemadministrator ensuring smooth IT operations across central and branch locations in Germany. Responsible for systems and network maintenance, user support, and IT infrastructure development.
About the role
- Back Office Administrator at HFM managing client deposits and withdrawals in a financial brokerage. Working in a 24/7 rotating shift environment with various compliance and operational tasks.
Responsibilities
- Process and monitor client deposits.
- Investigate and process client withdrawal requests.
- Process funds transfers.
- Provide assistance to all departments for back office related tasks in a timely manner.
- Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
- Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
- Check KYC documents and activate accounts.
- Assist clients with general finance inquiries.
- Provide daily screenshots of payment gateway balances for accounting reconciliation.
- Reply to all client emails regarding account approvals and funding.
- Report any issues to the line Manager.
Requirements
- Must be able to work 24/7 shifts on rotation including occasional weekends.
- 1+ years’ experience in a similar role.
- Good command of the English language (oral and written).
- Any additional language would be considered an advantage.
- Basic Computer skills.
- Experience within FX industry/ Funding Operations would be considered an advantage.
- Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
- Comprehensive Health & Life Insurance (from day one!)
- Friday afternoons off in Summer (July & August)
- Birthday Leave
- Gym Membership (Larnaca)
- Shift Allowance
- Referral Bonus
- Paid Time Off for Training & Education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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