PT
Palantir TechnologiesSite Reliability Operations Analyst – Commercial
Site Reliability Operations Analyst responsible for enhancing deployment processes at Palantir. Contributing to various projects while collaborating with teams globally.
About the role
- Support infrastructure operation teams focused on cloud and on-premise infrastructure.
- Support sustainable engineering practices, including systematic intake, driving infrastructure management practices, and modern configuration management.
- Support cloud platforms practices for a multi-cloud ecosystem including AWS, GCP, and Azure.
- Establish cloud platform practices and help build technologies and practices that lower the barrier of entry for engineers using cloud infrastructure.
- Support engineering enablement services and practices.
- Help build a strategic roadmap for tooling and automation that will allow engineers to quickly, securely, and effectively build applications in cloud ecosystems.
- Own critical ITIL practices including change management, problem management, and incident management.
- Drive adoption of documented processes, using strong cross-organizational relationships to ensure success and support maturity assessments within Digital.
- Build connectivity between process and practices, helping drive robust metrics and simplified strategies for turning documentation into engineering practices.
- Own incident management responses and ensure communications and escalations to senior leadership are simple and effective.
- Drive change management activities, including CAB, release management, and audit execution.
- Build and blend modern observability practices with traditional NOC/SOC teams to create a lean and robust monitoring ecosystem between SaaS, cloud, and on-premise services.
- Integrate incident management practices with automated observability tools and methodologies to drive visibility into system health and ensure service owners know about issues before their users.
- Establish clear metrics such as Key Performance Indicators (KPIs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs) to measure and continuously improve operational performance.
- Foster a proactive culture of monitoring and early detection to identify and address system anomalies before they impact users or infrastructure reliability.
- Build and lead high-performing global teams across infrastructure, ITSM, and observability teams.
- Create strategic roadmaps and participate as delivery lead in large program level initiatives.
- Collaborate closely with Security, Engineering, Compliance, and Legal organizations to ensure alignment and transparency.
- Mentor, develop, and support technical teams, driving a culture of ownership, innovation, and continuous improvement.
- Define KPIs and metrics to measure operational performance and developer productivity.
- Drive vendor strategy and manage partner relationships for infrastructure platforms and developer tools.
Requirements
- 12+ years of experience in infrastructure, platform engineering, ITIL, or developer tooling, with 5+ years in senior leadership roles.
- Proven track record overseeing large-scale cloud environments and physical data centers in complex enterprise environments.
- Expertise in Agile methodologies and driving team cultures through iterative improvement and technical excellence.
- Expertise in infrastructure-as-code (Terraform, Ansible), cloud-native operations, and hybrid networking.
- Deep understanding of developer platforms, including source control (GitHub, GitLab, Perforce, ADO), artifact repositories, CI/CD frameworks, and observability stacks.
- Strong grasp of DevOps principles, platform engineering, and infrastructure automation practices.
- Experience with NOC/SOC operations or observability practices and driving operational resilience through system health metrics.
- Experience with compliance, risk management, and operational excellence frameworks (e.g., ITIL, SOC2, ISO).
- Strategic thinker with excellent leadership, communication, and stakeholder management skills.
- Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
Benefits
- Incentive compensation
- Bonus
- Restricted stock units
- Benefits
Job title
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Location requirements
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